Shipping policy

1. Shipping Charges:

   • Shipping charges for the 48-hour delivery service will be calculated at checkout and displayed before you complete your purchase.
   • We offer free 48-hour delivery on all orders!

2. Delivery Areas:

   • Our 48-hour delivery service is available for addresses within the United Kingdom only. We do not currently offer international shipping.

3. Delivery Times:

   • Delivery times are estimates and commence from the date of shipping rather than the date of order. While we strive to deliver within the specified timeframe, unforeseen circumstances may cause delays.

4. Carrier Information:

   • We partner with reliable carriers to ensure timely delivery. The specific carrier will be chosen based on your location and availability.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the delivery status of your order on the carrier's website.

Delivery Issues

1. Incorrect Addresses:

   • Please ensure that the shipping address you provide is correct and complete. PortablePuffKits.com is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

2. Failed Deliveries:

   • If a delivery attempt is unsuccessful, the carrier may leave a notice with instructions for rescheduling or picking up the package. It is the customer’s responsibility to follow these instructions.

3. Lost or Damaged Packages:

   • If your package is lost or damaged during transit, please contact us immediately at [Your Email Address] or [Your Phone Number]. We will work with the carrier to resolve the issue as quickly as possible